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News & Events
Holiday Schedule 2017-2018
Published date: 2017.11.24
Please note that our offices will operate at reduced staff from December 23th, 2017 to January 7th, 2018.
Our official Holiday Schedule :
Availability of our Customer Service
If you would like to address our staff by phone, please do so by December 22rd 2017 5pm (Eastern time).
We recommend not to make or request any major changes to your account or configuration during the holiday schedule.
However if you require assistance, you may call us, send your inquiries by email or by voicemail and our staff will respond within 12 hours as we usually do during weekends.
Support and Emergency Contact Service
Our technical support team will also be running at reduced staff. If we are closed and you are affacted by an outage or having technical difficulties and consider it’s an emergency, we will be available through our Emergency Contact Service.
Many of our suppliers close their portability department or work with a reduced staff, therefore no ports will be done between Christmas and New Year. We will accept port requests but porting dates will be for the new year. The time frame to allow for a portability request will therefore be longer.
In regards to our billing department
We kindly ask you to make any payments by cheque before December 22rd 2017 so they can be cleared and that your account balance may be sufficient until January 8th, 2018.
Note: If your account uses automatic withdrawal, you can rest assured, your account will remain properly funded and payment will be processed January 1st, 2018 as needed.