News & Events

Holiday Schedule 2017-2018
Published date: 2017.11.24

Please note that our offices will operate at reduced staff from December 23th, 2017 to January 7th, 2018

Our official Holiday Schedule :

Monday December 25 Closed  
Tuesday December 26 Closed
Wednesday December 27 Open
Thursday December 28 Open
Friday December 29 Open
     
Monday January 1 Closed
Tuesday January 2 Closed
Wednesday January 3 Open
Thursday January 4 Open
Friday January 5 Open 

 

  • Availability of our Customer Service

    If you would like to address our staff by phone, please do so by December 22rd 2017  5pm (Eastern time).

    We recommend not to make or request any major changes to your account or configuration during the holiday schedule. 

    However if you require assistance, you may call us, send your inquiries by email or by voicemail and our staff will respond within 12 hours as we usually do during weekends.
     
  • Support and Emergency Contact Service

    Our technical support team will also be running at reduced staff. If we are closed and you are affacted by an outage or having technical difficulties and consider it’s an emergency, we will be available through our Emergency Contact Service. 
     
    IMPORTANT — Make sure your staff has in hands, instructions and credentials so they can get authentified through our emergency contact service. See the following document for more details. 

  • Number portability

    Many of our suppliers close their portability department or work with a reduced staff, therefore no ports will be done between Christmas and New Year. We will accept port requests but porting dates will be for the new year.  The time frame to allow for a portability request will therefore be longer.
     
  • In regards to our billing department

    We kindly ask you to make any payments by cheque before December 22rd 2017 so they can be cleared and that your account balance may be sufficient until January 8th, 2018.

    Note: If your account uses automatic withdrawal, you can rest assured, your account will remain properly funded and payment will be processed January 1st, 2018 as needed.