Support

Support and Consultation

What is supported free of charge?
Basic support for the initial configuration of your device only. If your device is behind a router, charges may apply for further configuration.

What equipment requires paid support?
Asterisk, FreeSWITCH, Callweaver, Tiers-parti (Trixbox, FreePBX, Elastix, Asterisk@Home) 3CX, Callbutler and so on ...

Note: Our services are billed per blocks of 15 minutes. 

Level 1

$105.00 CAD/hour

Connecting

  • Basic configuration
  • Connecting to provider
  • Interoperability
  • Codec Issues

Level 2

$125.00 CAD/hour

Operation

  • Firewall / Router Setup
  • Nat Issues
  • Dialplan Logic
  • Compiling Issues

Level 3

$145.00 CAD/hour

Customization 

  • Custom Dialplans
  • IVR's
  • Queues
  • Programmation

Remote Assistance

Once you have chosen and purchased one or more hours of support you require, then Call us at 514.312.7030 or 1.800.270.9056 to schedule your assistance. 

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