Service Pricing

Base Prices

Phone Numbers

Get as many phone numbers that your business requires without paying for additional lines that your local phone company would require.

You can select your Local Phone Number from many area codes, see availability for more details.

Local Phone Number
Local numbers allow you to receive calls in the region of your choice and are accessible internationally.

$4.95 CAD / month
or volume pricing

+ Usage charges depends
on plan or volume

$4.30 USD / month
or volume pricing

+ Usage charges depends
on plan or volume

Toll-Free Phone Number
Our Toll-Free numbers are accessible from USA and Canada and allow your callers to contact you free of charge.

$4.95 CAD / month
or volume pricing

+ usage charge: 0.0448 / minute 

$4.30 USD / month
or volume pricing

+ usage charge: 0.0448 / minute 

International Phone Number
Show your presence overseas with our selection of international phone numbers. Usage fees apply.

starting from
$6.95 CAD / month 

starting from
$6.05 USD / month

Number Portability - Port Request
Port your existing local phone number or toll-free number. 

$14.95 CAD

$13.00 USD

Bulk Number Portability
For 3 to 15 DIDs from the same rate center and carrier 

$86.15 CAD

$75.00 USD

Number Portability - Cancellation
Port request cancellation after request was sent to carrier 

$34.95 CAD

$30.40 USD

Vanity Request - Local Number
Custom selection and order of local phone number.

starting from
$50.00 CAD 

starting from
$43.50 USD 

Vanity Request - Toll-Free Number
You may request a specific toll-free number if it is available.

starting from
$50.00 CAD 

starting from
$43.50 USD 

Local Number Cancellation
Cancellation fees applies when you wish to remove a Local Number from your account. 

$5.70 CAD

$4.95 USD

Toll-Free Number Cancellation
Toll-Free Number Cancellation Fees 

$5.70 CAD

$4.95 USD

SMS & MMS Messaging

SMS & MMS Messaging Service Subscription
Enable Messaging Service for SMS & MMS on your DID Number 

$0.50 CAD / month

$0.45 USD / month

Incoming SMS
SMS Messages Received 

$0.0150 CAD

$0.0131 USD

Outgoing SMS
SMS Messages Sent 

$0.0175 CAD

$0.0152 USD

Incoming MMS
MMS Messages Received 

$0.0300 CAD

$0.0261 USD

Outgoing MMS
MMS Messages Sent 

$0.0300 CAD

$0.0261 USD

Channels / Virtual PRI

Channels allows unlimited calling for fixed monthly price to all North-American territory covered. If channels are exceeded, extra usage will be billed at the regular rate.

Channels can only be added to Essential On Demand or Wholesale accounts. A minimum of two channels is required.

We reserve the right to adjust the rates at any time for any abusive or inappropriate usage. Please refer to our Terms et Conditions for more details.

Inbound 

Outbound

Bi-directionnal 

Per unit 

$22.95 CAD
$19.95 USD 

$34.95 CAD
$30.40 USD 

$29.95 CAD
$26.05 USD 

Virtual PRI (23) 

$389.75 CAD
$339.25 USD 

$665.85 CAD
$579.60 USD 

$550.95 CAD
$479.55 USD

Voice Mailbox

If you are unreachable or VoIP equipment can't be reached in case of internet service interruption, your callers can leave you a voicemail.

Each Voice Mailboxes can send a copy of every single messages trough email (in MP3 format) to allow a better accessibility / management / archiving of all phone messages.

Single Voicemail

$1.45 CAD / month

$1.25 USD / month

Voicemail Bundle (Pack of 5)

$5.70 CAD / month

$4.95 USD / month

Voicemail Bundle (Pack de 10)

$9.15 CAD / month

$7.95 USD / month

Virtual Fax Profile

If you are unreachable or VoIP equipment can't be reached in case of internet service interruption, your callers can leave you a voicemail.

Each Voice Mailboxes can send a copy of every single messages trough email (in MP3 format) to allow a better accessibility / management / archiving of all phone messages.

Virtual Fax Profile
Each profile will allow you to enable reception of faxes on any of the numbers in your account. 

$5.95 CAD / month

+ Usage charges based on plan and/or volume

$5.20 USD / month

+ Usage charges based on plan and/or volume

Virtual Receptionist

Allow your employees phones to be reachable at anytime with the Virtual Attendant Service.

Human intervention is best but, with the help of personalized recordings, this service will allow you to reduce this burden, filter your calls at the source and even receive calls outside of office hours.

See the following l'article for all details, features and full pricing.

Virtual Attendant
Standalone Virtual Attendant Service

$13.95 CAD / month
Setup fees starting at $74.70 CAD

$12.15 USD / month
Setup fees starting at $65.00 USD 

Virtual Attendant (5 users)
- Peers / Trunks - (5)
- Local Extensions - (5)
- Voice Mailboxes - (5)

$19.95 CAD / month 
Setup fees starting at $86.15 CAD

$17.35 USD / month
Setup fees starting at $75.00 USD

Virtual Attendant (10 users)
- Peers / Trunks - (10)
- Local Extensions - (10)
- Voice Mailboxes - (10)

$24.95 CAD / month
Setup fees starting at $86.15 CAD 

$21.70 USD / month
Setup fees starting at $75.00 USD 

Local Extension

Tranfer calls between your different phones faster and more easilly with local extension numbers.

Local extentions are usually available only on local phone systems, we are offering you this feature virtually at a fraction of the cost.

Single Extension

$0.85 CAD / month 

$0.75 USD / month 

Extensions Bundle (Pack of 5)

$3.40 CAD / month 

$2.95 USD / month 

Extensions Bundle (Pack of 10)

$5.70 CAD / month

$4.95 USD / month

Peer / SIP Trunk

Each VoIP Device or PBX use a peer / SIP Trunk to connect to our systeml, either using SIP or IAX protocol.

Single SIP Trunk / Peer

$2.25 CAD / month

$1.95 USD / month

Peers Bundle (Pack of 5)

$8.90 CAD / month

$1.95 USD / month

Peers Bundle (Pack of 10)

$17.20 CAD / month 

$14.95 USD / month

MS Teams SIP Trunk
SIP Trunk for Microsoft Teams Direct Routing 

$14.95 CAD / month

$13.00 USD / month

Storage Space (Megabytes)

Get additional storage space to share amongst services like the voice mail, personalized music on hold and call recordings.

When your storage space included in your plan is exceeded, the extra storage space used will be billed.

1 MegaByte

$0.0115 CAD / month 

$0.0100 USD / month 

250 MegaBytes Bundle

$2.25 CAD / month

$1.95 USD / month

500 MegaBytes Bundle

$4.55 CAD / month

$3.95 USD / month

1 GigaByte Bundle (1024 MegaBytes)

$9.15 CAD / month

$7.95 USD / month

Other Services

Music on Hold - Custom Profile
Custom Music on Hold Profile 

$2.50 CAD / month

$2.15 USD / month

Call Director Profile
Call Director Profile

$0.50 CAD / month

$0.45 USD / month

Smart CallerID Profile
Smart CallerID Profile

$4.95 CAD / month

$4.30 USD / month

Call Center Queue
Call Center Queue

$2.95 CAD / month

$2.55 USD / month

N11 Public Services (Call to 211, 311, 511 & 811)
N11 Public Services (Call to 211, 311, 511 & 811)

$0.75 CAD / call

$0.65 USD / call

WhitePages / 411 Directory

The local phone book and directory assistance service is still used daily by millions of users. For this reason we're offering the ability to list your phone numbers in the WhitePages.

Please read this article regarding WhitePages Subscription for more details about what this service has to offer.

WhitePages (411 Directory) - Subscription
Subscription for DID number to be listed in local WhitePages 

$1.50 CAD / month

$1.30 USD / month

WhitePages (411 Directory) - Change Request
Request to add or update a WhitePages directory subscription. 

$14.95 CAD / request

$13.00 USD / request

Directory Assistance (Call to 411)
Dialing 411 brings white-page listings help for either local or long distance. 

$1.75 CAD / call

$1.50 USD / call

E911 Emergency Service

It is possible to provision multiple location for your remote offices / agents. Only one access fee will be charged plus provision fees for each additionnal locations.

Please read the article regarding e911 Emergency Service Limitations.

E911 Service Provisioning Fee
Additionnal address provisionning fees for E911 Emergency Service fee

$1.55 CAD / month

$1.35 USD / month

Unprovisioned 911 Call
911 Call made with unprovisioned account 

$95.00 CAD / call

$82.70 USD / call

Other fees and charges

Some administrative fees applies, please see the list below for details.

Interest Charges
Interests charges of 1.5% per month will be charged for a payment that is late. 

1.5% / month

1.5% / month

Return Fee
An administration fee will be applied for any transaction that is returned.

$35.00 CAD / transaction

$30.45 USD / transaction

Account Reactivation Fee
An administration fee will be applied for re-instating an account in collection. 

$50.00 CAD

$43.52 USD

Invoice Sent by Regular Mail
Administration fee for sending an invoice by regular mail.

$2.55 CAD / month

$2.20 USD / month

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