A: Subscribing to our service and the activation of your account is free. Fees may apply for services like DID's and phone network usage.

A: VoIP stands for Voice over Internet Protocol, which is a technology used to transmit voice signals between users through local or Internet networks.

A: For all calls within North America:

We charge on a 30/6 basis, which means we charge the first 30 seconds and then every 6 seconds increment.

For all international calls:

We charge on a 60/6 basis, which means we charge the first 60 seconds and then every 6 seconds increment.

A: Once your «Essential On Demand» account is active, you will be able to make and receive calls which will be billed per minute based on the rates from the following page.

Your call history is viewable at any time from the corresponding section of your control panel.

In order to be able to receive calls, you will need to add a phone number (DID) to your account. Each added DID costs a fixed monthly fee not subject to prorated billing.

You can verify DID availability here or through the "DID Numbers" section of your control panel.

A: Fax to Mail is a VoiceMeUp service that enables a faxed document to be received by e-mail. The document is faxed as usual, but an electronic copy of the document is received as an e-mail attachment.