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  • Q: Are there any setup fees?
    A:

    Subscribing and activating an account with our services is free.
    Fees apply to your plan and DID number ($4.30 USD per month per number plus tax).

  • Q: Perform a connection quality test from a mobile device.
    A:

    You will need to download the mobile application "MyConnection by Visualware".

    myconnection ios app store  myconnection android play store

    The mobile application allows you to do the test on a cell phone for both a Wi-Fi connection or on a LTE/4G connection.

    The screenshots provided are for an Android phone.
    Steps include iOS specifications.
  • Q: Perform a connection quality test from your computer.
    A:
    Visit the following link for the diagnostic test: http://mcs.VoiceMeUp.com/myspeed/html5
     
    If you have not installed the Visualware BCS plug-in, see the instructions below.
     
    To help you analyze your results, see the last step below for more details.