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Help
  • Q: Perform a connection quality test from a mobile device.
    A:

    You will need to download the mobile application "MyConnection by Visualware".

    myconnection ios app store  myconnection android play store

    The mobile application allows you to do the test on a cell phone for both a Wi-Fi connection or on a LTE/4G connection.

    The screenshots provided are for an Android phone.
    Steps include iOS specifications.
  • Q: Do you support faxing using the T.38 protocol?
    A:

    T.38 protocol has been officially supported since 2011-11-15.

    It is therefore possible to increase fax reliability by using a T.38 compatible analog adaptor to connect a physical or virtual fax machine.

    Here is a list of hardware and software that has been officially tested so far:

    Cisco

    • SPA112 / SPA122

    Linksys

    • SPA2102
    • SPA8000

    GrandStream

    • HT286 / HT287

    Dialogic

    • Brooktrout® Fax Service Provider Software

    There are many other compatible devices out there that we have not officially tested.
    This does not mean that the program or item used is not compatible.

  • Q: Perform a connection quality test from your computer.
    A:
    Visit the following link for the diagnostic test: http://mcs.VoiceMeUp.com/myspeed/html5
     
    If you have not installed the Visualware BCS plug-in, see the instructions below.
     
    To help you analyze your results, see the last step below for more details.