Please note that our offices will operate at reduced staff from December 23rd, 2019 to January 3rd, 2020.
Our official Holiday Schedule :
|December 23rd to 27th, 2019|
|Monday||December 23 - Open|
|Tuesday||December 24 - Closed|
|Wednesday||December 25 - Closed|
|Thursday||December 26 - Open|
|Friday||December 27 - Open|
|December 30th to January 3rd, 2020|
|Monday||December 30 - Open|
|Tuesday||December 31 - Closed|
|Wednesday||January 1 - Closed|
|Thursday||January 2 - Open|
|Friday||January 3 - Open|
Availability of our Customer Service
If you would like to address our staff by phone, please do so by December 23rd, 2019 - 5pm (Eastern time).
We recommend not to make or request any major changes to your account or configuration during the holiday schedule.
However if you require assistance, you may call us, send your inquiries by email or by voicemail and our staff will respond within 12 hours as we usually do during weekends.
Support and Emergency Contact Service
Our technical support team will also be running at reduced staff. If we are closed and you are affacted by an outage or having technical difficulties and consider it’s an emergency, we will be available through our Emergency Contact Service.
Many of our suppliers close their portability department or work with a reduced staff, therefore no ports will be done between Christmas and New Year. We will accept port requests but porting dates will be for the new year. The time frame to allow for a portability request will therefore be longer.
In regards to our billing department
We kindly ask you to make any payments by cheque before December 20th, 2019 so they can be cleared and that your account balance may be sufficient until January 6th, 2020.
Note: If your account uses automatic withdrawal, you can rest assured, your account will remain properly funded and payment will be processed January 1st, 2020 as needed.