News & Events

Holiday Schedule 2019-2020
Published date: 2019.11.25

Please note that our offices will operate at reduced staff from December 23rd, 2019 to January 3rd, 2020

Our official Holiday Schedule :

December 23rd to 27th, 2019  
Monday December 23 - Open
Tuesday December 24 - Closed
Wednesday December 25 - Closed
Thursday December 26 - Open
Friday December 27 - Open
December 30th to January 3rd, 2020  
Monday December 30 - Open
Tuesday December 31 - Closed
Wednesday January 1 - Closed
Thursday January 2 - Open
Friday January 3 - Open

 

  • Availability of our Customer Service

    If you would like to address our staff by phone, please do so by December 23rd, 2019 - 5pm (Eastern time).

    We recommend not to make or request any major changes to your account or configuration during the holiday schedule. 

    However if you require assistance, you may call us, send your inquiries by email or by voicemail and our staff will respond within 12 hours as we usually do during weekends.
     
  • Support and Emergency Contact Service

    Our technical support team will also be running at reduced staff. If we are closed and you are affacted by an outage or having technical difficulties and consider it’s an emergency, we will be available through our Emergency Contact Service. 
     
    IMPORTANT — Make sure your staff has in hand instructions and credentials so they can get authentified through our emergency contact service. See the following document for more details.
  • Number portability

    Many of our suppliers close their portability department or work with a reduced staff, therefore no ports will be done between Christmas and New Year. We will accept port requests but porting dates will be for the new year.  The time frame to allow for a portability request will therefore be longer.
     
  • In regards to our billing department

    We kindly ask you to make any payments by cheque before December 20th, 2019 so they can be cleared and that your account balance may be sufficient until January 6th, 2020.

    Note: If your account uses automatic withdrawal, you can rest assured, your account will remain properly funded and payment will be processed January 1st, 2020 as needed.