Help
  • Q: Can I test your service before signing up?
    A:

    Unfortunately, you must open a VoiceMeUp account to test the service.  If you select the "Essential A La Carte" calling plan, it will allow you make outgoing calls and charge you as you go however, the system requires a deposit in order to activate the plan.

    No commitment and a 30-day money back guarantee if you are not satisfied (refund of the balance remaining in the account).
     
    Please note that we operate on a prepaid basis and you must have funds available to your account in order to make calls.

     

  • Q: What is Fax to Mail?
    A:

    Fax to Mail is a VoiceMeUp service that enables a faxed document to be received by e-mail. The document is faxed as usual, but an electronic copy of the document is received as an e-mail attachment.

  • Q: What is VoIP?
    A:

    VoIP stands for Voice over Internet Protocol, which is a technology used to transmit voice signals between users through local or Internet networks.

  • Q: Do you support faxing using the T.38 protocol?
    A:

    T.38 protocol has been officially supported since 2011-11-15.

    It is therefore possible to increase fax reliability by using a T.38 compatible analog adaptor to connect a physical or virtual fax machine.

    Here is a list of hardware and software that has been officially tested so far:

     

    Cisco

    • SPA112 / SPA122

    Linksys

    • SPA2102
    • SPA8000

    GrandStream

    • HT286 / HT287

    Digium

    • Asterisk v1.8.x
    • Asterisk v10.x

    Dialogic

    • Brooktrout® Fax Service Provider Software

    There are many other compatible devices out there that we have not officially tested.  This does not mean that the program or item used is not compatible.

  • Q: What does VoIP mean ?
    A:

    VoIP refers to a technology that allows the transmission of voice signals over a local or internet network. These four letters simply mean: Voice Over Internet Protocol