Help
  • Q: Owner of DID number.
    A:

    All phone numbers purchased or ported with us remains the sole property of the customer unless you cancel it.

    Be sure to contact our team to advise us of any steps taken to move in or out your phone numbers. Also make sure that your account balance has the necessary funds to allow for the porting process.

  • Q: Do you support faxing using the T.38 protocol?
    A:

    T.38 protocol has been officially supported since 2011-11-15.

    It is therefore possible to increase fax reliability by using a T.38 compatible analog adaptor to connect a physical or virtual fax machine.

    Here is a list of hardware and software that has been officially tested so far:

    Cisco

    • SPA112 / SPA122

    Linksys

    • SPA2102
    • SPA8000

    GrandStream

    • HT286 / HT287

    Digium

    • Asterisk v1.8.x
    • Asterisk v10.x

    Dialogic

    • Brooktrout® Fax Service Provider Software

    There are many other compatible devices out there that we have not officially tested.
    This does not mean that the program or item used is not compatible.

  • Q: Can you port Vonage numbers?
    A:

    Yes, we can port Vonage numbers, unless it is a number from an area we do not cover.

    We might need to know the LEC name (Local Exchange Carrier) that provides the service to Vonage. You will need to have this information in hand before we can start the process. This can be requested directly to Vonage.

    Do not hesitate to ask us if a specified number is portable by using the following tool.

  • Q: What is VoIP?
    A:

    Voice over Internet Protocol, or "VoIP", is a technique that allows a telephone call to be transmitted over a network that supports the TCP/IP protocol, such as a local area network or the Internet.

  • Q: What is Fax2Mail?
    A:

    Fax2Mail is a service that enables a faxed document to be received by email. The document is faxed as usual, but an electronic copy of the document is received as an email attachment.