Help
  • Q: What does VoIP mean ?
    A:

    VoIP refers to a technology that allows the transmission of voice signals over a local or internet network. These four letters simply mean: Voice Over Internet Protocol

  • Q: Does VoiceMeUp provide residential services?
    A:

    Yes, but the person must have some knowledge and be able to follow procedures to configure her or his phone and router.

  • Q: Can you port Vonage numbers?
    A:

    Yes, we can port Vonage numbers, unless it is a number from an area we do not cover.

    We might need to know the LEC name (Local Exchange Carrier) that provides the service to Vonage. You will need to have this information in hand before we can start the process.

    Do not hesitate to ask us if a specified number is portable by using the following tool.

  • Q: Do you support faxing using the T.38 protocol?
    A:

    T.38 protocol has been officially supported since 2011-11-15.

    It is therefore possible to increase fax reliability by using a T.38 compatible analog adaptor to connect a physical or virtual fax machine.

    Here is a list of hardware and software that has been officially tested so far:

     

    Cisco

    • SPA112 / SPA122

    Linksys

    • SPA2102
    • SPA8000

    GrandStream

    • HT286 / HT287

    Digium

    • Asterisk v1.8.x
    • Asterisk v10.x

    Dialogic

    • Brooktrout® Fax Service Provider Software

    There are many other compatible devices out there that we have not officially tested.  This does not mean that the program or item used is not compatible.

  • Q: Ownership of DID number with VoiceMeUp?
    A:

    All phone numbers purchased or ported to VoiceMeUp.com remains the sole property of the customer unless you cancel it.

    Please ensure to get in touch with our team if you intend to move in/out any of your phone numbers. Also make sure your account balance has the appropriate funding to allow the process.