Help
  • Q: Do you support faxing using the T.38 protocol?
    A:

    T.38 protocol has been officially supported since 2011-11-15.

    It is therefore possible to increase fax reliability by using a T.38 compatible analog adaptor to connect a physical or virtual fax machine.

    Here is a list of hardware and software that has been officially tested so far:

    Cisco

    • SPA112 / SPA122

    Linksys

    • SPA2102
    • SPA8000

    GrandStream

    • HT286 / HT287

    Digium

    • Asterisk v1.8.x
    • Asterisk v10.x

    Dialogic

    • Brooktrout® Fax Service Provider Software

    There are many other compatible devices out there that we have not officially tested.
    This does not mean that the program or item used is not compatible.

  • Q: Do we provide residential services?
    A:

    Yes, but the person must have some technical knowledge and be able to follow procedures to configure their phone and router.

  • Q: What is VoIP?
    A:

    Voice over Internet Protocol, or "VoIP", is a technique that allows a telephone call to be transmitted over a network that supports the TCP/IP protocol, such as a local area network or the Internet.

  • Q: Can I test your service before signing up?
    A:

    You must open an account (free) to test the service. If you select the "Essential A La Carte" calling plan, it will allow you make outgoing calls and charge you for your usage. You are required to add funds to your account to activate the plan.

    There is no commitment/contract to sign. We offer a 30-day money back guarantee if you are not satisfied (we will refund any remaining unused funds above $5).

    Please note that we operate on a prepaid basis and you must have funds available to your account in order to make calls.
  • Q: Can you port Vonage numbers?
    A:

    Yes, we can port Vonage numbers, unless it is a number from an area we do not cover.

    We might need to know the LEC name (Local Exchange Carrier) that provides the service to Vonage. You will need to have this information in hand before we can start the process. This can be requested directly to Vonage.

    Do not hesitate to ask us if a specified number is portable by using the following tool.