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  • Q: Do you support faxing using the T.38 protocol?
    A:

    T.38 protocol has been officially supported since 2011-11-15.

    It is therefore possible to increase fax reliability by using a T.38 compatible analog adaptor to connect a physical or virtual fax machine.

    Here is a list of hardware and software that has been officially tested so far:

    Cisco

    • SPA112 / SPA122

    Linksys

    • SPA2102
    • SPA8000

    GrandStream

    • HT286 / HT287

    Digium

    • Asterisk v1.8.x
    • Asterisk v10.x

    Dialogic

    • Brooktrout® Fax Service Provider Software

    There are many other compatible devices out there that we have not officially tested.
    This does not mean that the program or item used is not compatible.

  • Q: Does VoiceMeUp provide residential services?
    A:

    Yes, but the person must have some knowledge and be able to follow procedures to configure her or his phone and router.

  • Q: Can I test your service before signing up?
    A:

    Unfortunately, you must open a VoiceMeUp account to test the service.  If you select the "Essential A La Carte" calling plan, it will allow you make outgoing calls and charge you as you go however, the system requires a deposit in order to activate the plan.

    No commitment and a 30-day money back guarantee if you are not satisfied (refund of the balance remaining in the account).
     
    Please note that we operate on a prepaid basis and you must have funds available to your account in order to make calls.

     

  • Q: Ownership of DID number with VoiceMeUp?
    A:

    All phone numbers purchased or ported to VoiceMeUp.com remains the sole property of the customer unless you cancel it.

    Please ensure to get in touch with our team if you intend to move in/out any of your phone numbers. Also make sure your account balance has the appropriate funding to allow the process.

  • Q: What is VoIP?
    A:

    VoIP stands for Voice over Internet Protocol, which is a technology used to transmit voice signals between users through local or Internet networks.