Help
  • Q: What is VoIP?
    A:

    Voice over Internet Protocol, or "VoIP", is a technique that allows a telephone call to be transmitted over a network that supports the TCP/IP protocol, such as a local area network or the Internet.

  • Q: What is Fax2Mail?
    A:

    Fax2Mail is a service that enables a faxed document to be received by email. The document is faxed as usual, but an electronic copy of the document is received as an email attachment.

  • Q: Do we provide residential services?
    A:

    Yes, but the person must have some technical knowledge and be able to follow procedures to configure their phone and router.

  • Q: Can I test your service before signing up?
    A:

    You must open an account (free) to test the service. If you select the "Essential A La Carte" calling plan, it will allow you make outgoing calls and charge you for your usage. You are required to add funds to your account to activate the plan.

    There is no commitment/contract to sign. We offer a 30-day money back guarantee if you are not satisfied (we will refund any remaining unused funds above $5).

    Please note that we operate on a prepaid basis and you must have funds available to your account in order to make calls.
  • Q: Can you port Vonage numbers?
    A:

    Yes, we can port Vonage numbers, unless it is a number from an area we do not cover.

    We might need to know the LEC name (Local Exchange Carrier) that provides the service to Vonage. You will need to have this information in hand before we can start the process.

    Do not hesitate to ask us if a specified number is portable by using the following tool.