3CX Full Feature List
As listed on the 3CX.com site
3CX PRO | 3CX ENT | |
---|---|---|
Main PBX Features | ||
Extensions | Unlimited | Unlimited |
Apps: Windows and Web Client, iOS, Android | ✔ | ✔ |
Phone Directory | ✔ | ✔ |
Headset Integration | ✔ | ✔ |
Call Parking / Pickup | ✔ | ✔ |
Call Logging | ✔ | ✔ |
Ring Groups | ✔ | ✔ |
Choose SIP Trunk | Unlimited | Unlimited |
Auto Attendant | ✔ | ✔ |
Inbuilt SBC for Offsite Phones | ✔ | ✔ |
BLF Busy Lamp Field | ✔ | ✔ |
Multi-level IVR | ✔ | ✔ |
Voicemail Transcription | ✔ | ✔ |
Intercom / Paging / PA Announcements | ✔ | ✔ |
Integrated Fax Server | ✔ | ✔ |
VMware / Hyper-V / KVM | ✔ | ✔ |
Custom FQDN | ✔ | ✔ |
Custom SMTP Server | ✔ | ✔ |
MS 365 Integration | ✔ | ✔ |
Google Workspace | ✔ | ✔ |
Hotel PBX (Self-managed only) | ✔ | ✔ |
Multi-Tenant | 16SC+ | 16SC+ |
Grafana Reporting | 16SC+ | 16SC+ |
Data Connectors (PostgreSQL/Google BigQuery/Grafana) | 16SC+ | 16SC+ |
Video Conferencing | ||
3CX Link | ✔ | ✔ |
Polls | ✔ | ✔ |
PDF Sharing | ✔ | ✔ |
Screen Sharing | ✔ | ✔ |
Remote Assistance | ✔ | ✔ |
Whiteboard | ✔ | ✔ |
YouTube Integration | ✔ | ✔ |
Maximum no. of participants | 100 | 250 |
Live Chat & Messaging | ||
Live Chat | ✔ | ✔ |
"3CX Talk" Link | ✔ | ✔ |
WhatsApp Integration | ✔ | ✔ |
Facebook Integration | ✔ | ✔ |
SMS & MMS | ✔ | ✔ |
Chat Reports | ✔ | ✔ |
Call Center Features | ||
Call Queues | ✔ | ✔ |
Call Recording | ✔ | ✔ |
SLA Alerting | ✔ | ✔ |
Switchboard | ✔ | ✔ |
Wallboard | ✔ | ✔ |
Callback | ✔ | ✔ |
Barge in / Listen in / Whisper | ✔ | ✔ |
Call Reports | ✔ | ✔ |
CRM Integration | ✔ | ✔ |
Enterprise Features | ||
Call Flow Designer | ✔ | ✔ |
Hot Desking | ✔ | ✔ |
Scheduled Restore | ✔ | ✔ |
Connect Remote Offices (Bridges) | ✔ | ✔ |
Inbuilt Failover |
| ✔ |
Start / Stop Call Recording Rights |
| ✔ |
Custom IP Phone Logo |
| ✔ |
Standby License |
| ✔ |
MS Teams Direct Routing Integration |
| 16SC+ |
Xapi/Call API |
| 8SC+ |
Onboard MCU |
| 32SC+ |
Skill-based Routing |
| ✔ |
AI Features | ||
Voicemail Transcription (8SC and up 3CX AI will transcribe free) | ✔ | ✔ |
Google Gemini Support PRO - Voicemail Only | ✔ (VM) | ✔ |
Open AI PRO - Voicemail Only | ✔ (VM) | ✔ |
Call Transcription |
| ✔ |
Call Analytics |
| ✔ |
3CX AI |
| ✔ |