As businesses increasingly rely on VoIP for critical communication, monitoring the performance and health of your PBX is no longer optional, it's essential. If you're running 3CX, one of the leading software-based PBX solutions, you already understand the importance of reliability and insight. But are you getting the full picture?
That’s where Grafana comes in.
By integrating Grafana with 3CX, you can transform raw call logs and system data into real-time dashboards that are clear, customizable, and actionable.
Here’s how Grafana can take your 3CX monitoring to the next level:
1 - Real-Time Insight into Call Activity
Out of the box, 3CX provides basic call reports. With Grafana, you can go far beyond that. Gain real-time visibility into:
- Concurrent calls
- Call volume by hour, day, or week
- SIP trunk usage
- Call queue performance
- Inbound vs. outbound traffic
- Call failure rates and error trends
All in one dashboard, updated live.
2 - Custom Dashboards for Your Business Needs
Every organization is different. Grafana’s fully customizable dashboards let you focus on what matters most to your business:
- Filter by extension, queue, or SIP trunk
- Create role-based dashboards (e.g., for IT admins, call center supervisors, executives)
- Set thresholds and color-coded alerts for quick visual scanning
3 - Alerts That Work for You
Grafana supports smart alerting via email, Slack, Teams, and more. Combine this with 3CX metrics and you can get proactive notifications when:
- Call queues are overloaded
- Concurrent call usage exceeds a defined threshold
- Calls are failing or dropping
Stay ahead of issues before they affect your users.
4 - Works with Your Existing Stack
Whether you're running 3CX on Windows or Linux, in the cloud or on-prem, Grafana is platform-agnostic and lightweight. It integrates seamlessly with your existing infrastructure and supports secure authentication, data retention policies, and high availability deployments.
If you're serious about monitoring, troubleshooting, and optimizing your 3CX system, Grafana isn’t just a nice-to-have, it’s a must-have. Upgrade your 3CX monitoring with Grafana today. Because what gets measured, gets managed.
Contact us for more details.