News & Events

Holiday Schedule 2014-2015
Published date: 2014.12.11

Please note that our offices will operate at reduced staff from December 24th, 2014 to January 5th, 2015

Here is our official schedule for the holidays:

  • Monday, December 22thOpen
  • Tuesday, December 23rdOpen
  • Wednesday, December 24thOpen
  • Thursday, December 25thClosed
  • Friday, December 26thClosed
  •  
  • Monday, December 29thOpen
  • Tuesday, December 30thOpen
  • Wednesday, December 31stOpen
  • Thursday, January 1stClosed
  • Friday, January 2ndClosed
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  • Availability of our customer service

    If you would like to address our staff by phone, please do so before December 24th 2014 16h00 (Eastern time).

    We recommend not to make or request any major changes to your account or configuration during the holiday schedule. 

    However if you require assistance, you may call us, send your inquiries by email or by voicemail and our staff will respond within 12 hours as we usually do during weekends.
     
  • Support and Emergency service

    Our technical support team will also be running at reduced staff. If we are closed and you are affacted by an outage or having technical difficulties and consider it’s an emergency, we will be available through our Emergency Contact Service. 
     
    IMPORTANT — Make sure your staff has in hands, instructions and credentials so they can get authentified through our emergency service. See the following document for more details. 

  • Number portability

    Many of our suppliers close their portability department or work with a reduced staff. The time frame to allow for a portability request will therefore be longer.

    Keep in mind that you remain eligible to our free phone number portability promotion for all requests sent prior to December 31st, 2014 inclusive.
     
  • In regards to our billing department

    We kindly ask you to make any payments by cheque  before December 12th 2013 so they can be cleared and that your account balance may be sufficient until January 5th, 2014.

    Note: If your account uses automatic withdrawal, you can rest assured, your account will remain properly funded and payment will be processed January 1st, 2014 as needed.