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Showing F.A.Q. 1 to 5 of 8
  • Q: Owner of DID number.
    A:

    All phone numbers purchased or ported with us remains the sole property of the customer unless you cancel it.

    Be sure to contact our team to advise us of any steps taken to move in or out your phone numbers. Also make sure that your account balance has the necessary funds to allow for the porting process.

  • Q: Can you port Vonage numbers?
    A:

    Yes, we can port Vonage numbers, unless it is a number from an area we do not cover.

    We might need to know the LEC name (Local Exchange Carrier) that provides the service to Vonage. You will need to have this information in hand before we can start the process. This can be requested directly to Vonage.

    Do not hesitate to ask us if a specified number is portable by using the following tool.

  • Q: Availability of DID local numbers.
    A:

    We keep an inventory of local telephone numbers for the cities that are most requested.

    Should the city you are looking for not be in our inventory, simply click on the order link.

    The order and activation of the telephone number is usually completed within 24 to 72 business hours.

  • Q: Is it possible to get sequential local DID numbers?
    A:

    Yes, we can usually get blocks or series of sequential phone numbers.

    We invite you to contact us to place an order should our inventory not display any.

  • Q: What happens to the services associated with a DID number being ported?
    A:

    1. Any cascade or sequential routing must be disabled prior to initiating portability. If not, please provide us with exact instructions for each phone number that is a member of this feature (carry or disconnect the number(s) in question).

    2. If your telephone service is coupled to an Internet service ADSL, a dry line has to be ready before beginning a portability.

    3. If your current supplier is a VoIP provider or a telephone provider, you will have to supply us with the LEC (Premise Exchanges Quarryman) associated with the telephone number(s). Contact your current provider so that they may confirm this information.

    4. If the phone number is associated with a cellular telephone service, please provide us with your account number including your current provider information.

    5. Any attempt of portability with a "failed' portability is subject to a rejection charge for each of the numbers in question.

    6. Numbers must be active during the process. If not, the porting request will be rejected.

    7. The service address must be supplied to us, if the address on the invoice is the "billing" address, you must send us the "service" address.