Help
  • Q: Ownership of DID number with VoiceMeUp?
    A:

    All phone numbers purchased or ported to VoiceMeUp.com remains the sole property of the customer unless you cancel it.

    Please ensure to get in touch with our team if you intend to move in/out any of your phone numbers. Also make sure your account balance has the appropriate funding to allow the process.

  • Q: Can you port Vonage numbers?
    A:

    Yes, we can port Vonage numbers, unless it is a number from an area we do not cover.

    We might need to know the LEC name (Local Exchange Carrier) that provides the service to Vonage. You will need to have this information in hand before we can start the process.

    Do not hesitate to ask us if a specified number is portable by using the following tool.

  • Q: What is the delay for a DID to be added to my account once ordered?
    A:

    It takes 24hrs-48hrs for an order to be completed and for the number to be assigned to your account.

    For special orders delays can be longer; but you should receive a reply from us within 24hrs to 48hrs with more details.

  • Q: How to submit your Toll-Free Number(s) port request.
    A:

    To submit your Toll-Free Number(s) port request, please follow steps in the online form by accessing the "Port Requests" tool and clicking on "New Entry" to initiate your request. 

    Please note the following important information when proceeding:

    • All Toll-Free numbers in a port request must be with a single RESPORG (Responsible Organization).

    • If you also have local phone numbers with that same service provider, it is very important to request Toll-Free Numbers to be transfered before the Local Numbers.

    • The name to write on the form must correspond exactly to what is showing on the invoice. If your company name is inscribed followed by the name of the person responsible for the account, that employee will be the one needed to sign the LOA.

    • The address on your form mustbe the same address as on your invoice. If the invoice has an error, your form must be filled with the same error.

    • An invoice of less than 25 days is required to submit a port request.

    • Ensure all pages of the invoice are provided and that the following  information is legible;  Account holder (name and address) as well as all the toll free numbers to be ported.

    • If the toll-free numbers are not showing on the invoice, please contact your service provider requesting an email confirming that the numbers to be ported are associated to your account and provide us with a copy of this email/document.

    • Should you have an IP service provider which does not issue invoices, a screen capture of the account information or a letter on company letterhead may suffice.

    Once the porting completed, it is the clients' responsibility to contact the former service provider to ensure that the ported numbers are no longer being billed.

    Please note that there may be a rejection fee for each rejection due to incorrect information provided to us for the portability.

  • Q: How to submit a Local Number(s) port request.
    A:

    To submit your Local Number(s) port request, please follow steps in the online form by accessing the "Port Requests" tool and clicking on "New Entry" to initiate your request. 

    Things to check BEFORE proceeding:

    • If your internet service is combined with your telephone service, (ie: on the same invoice) you MUST contact your service provider and request a dry loop installation to avoid an unintended disconnect of your internet services when the port is completed.
       
    • If you also have Toll-Free Numbers pointing to your Local Numbers, you must initiate a port request for the Toll-Free Numbers BEFORE the Local Numbers.

    Please note the following important information when proceeding:

    • All Local Numbers provided in a request must come from the same phone service provider (ie: on the same invoice).
       
    • The address to be provided MUST BE the service address and not the billing address. Warning: It is possible that the service address is different from the address on your invoice.
       
    • A recent bill (less than 25 days) from your present provider is required to submit a portability request.
    • Ensure that the pages of the invoice provided have at least the following information and that it is legible:
      • Account Holder (name and address) 
      • All telephone numbers on that account.
         
    • Should you have an IP service provider which does not issue bills, a screen capture of the account information or a letter on company letterhead may suffice. 
    Once the porting completed, it is the clients' responsibility to contact the former service provider to ensure that the instructions provided for porting of the numbers (ie: transfer, leave as is, Disconnect) are enabled.
     
    Please note that there may be a fee for each rejection due to incorrect information provided to us for the portability.