Showing F.A.Q. 1 to 5 of 17
  • Q: Are there any setup fees?

    Subscribing and activating an account with our services is free.
    Fees apply to your plan and DID number (!!service_pricing|3!! per month per number plus tax).

  • Q: What are your privacy policies ?

    You can view our privacy policies here.

  • Q: How do I configure my account?

    Please see our animated guide:

    Please note that this guide is a bit outdated. It is however still very useful to figure out the minimal setup steps required to get up and running.

    We recommend using proxy server for your peer if you are using a PBX.

    We recommend using proxy server for your peer if you are using a IP phone or softphone.

  • Q: How can I change the correspondence/email language?

    To change the correspondence/email language, follow these steps:

    1. Login to your client account.
    2. Click on "Account".
    3. Click on "Account Preferences".
    4. Click on the tab "Correspondences".
    5. Select your "Preferred Language", English or Français.
    6. Click "Save".
  • Q: Can I test your service before signing up?

    Unfortunately, you must open a VoiceMeUp account to test the service.  If you select the "Essential A La Carte" calling plan, it will allow you make outgoing calls and charge you as you go however, the system requires a deposit in order to activate the plan.

    No commitment and a 30-day money back guarantee if you are not satisfied (refund of the balance remaining in the account).
    Please note that we operate on a prepaid basis and you must have funds available to your account in order to make calls.