Help
Showing F.A.Q. 1 to 5 of 16
  • Q: How to change the language of the user interface.
    A:

    To change the language of the interface, follow these steps:

    1. Login to your client account.
       
    2. Click on "Account".
       
    3. Click on "!!application_title|user_preferences!!".
       
    4. Select your "Preferred Language"English or Français.
       
    5. Click "Save".

    OR

    1. Login to your client account.
       
    2. Click on your "Name" or "Avatar" on the top left.
       
    3. Click on the language displayed to switch from English to French and vice-versa.
  • Q: Are there any setup fees?
    A:

    Subscribing and activating an account with our services is free.
    Fees apply to your plan and DID number (!!service_pricing|3!! per month per number plus tax).

  • Q: How to change the correspondence/email language.
    A:

    To change the correspondence/email language, access your account and follow these steps:

    1. Click on "!!application_title|account_preferences!!in the "Account" section, via the main menu.
       
    2. Click on the tab "Correspondences".
       
    3. Select your "Preferred Language", English or Français.
       
    4. Click "Save".
  • Q: What are our telephone support hours?
    A:

    Phone support schedule: 

    Week Day Schedule (Eastern Time)
    Sunday Closed
    Monday 9h00 to 17h00
    Tuesday 9h00 to 17h00
    Wednesday 9h00 to 17h00
    Thursday 9h00 to 17h00
    Friday 9h00 to 15h00
    Saturday Closed

     

    Phone support number:

    Montreal, Canada +1  (514) 312-7030
    Toll-Free +1 (888) 848-6471

     

    You can also reach us by email using the following form.

  • Q: What is Asterisk?
    A:

    Asterisk is IP-PBX software that enables VoIP telephony over IP networks.