Search F.A.Q
F.A.Q. Categories
Simple and user-friendly management interface
- Free Virtual PBXConnect your hardware phones and
softphone together at no extra cost. - SIP / IAX Trunking for PBXConnect your Software PBX to our
platform for your communications. - Wholesale VoIPBenefit from our reliable platform and
competitive rates for a large volume. - Affiliates & Referral ProgramPartner with us to earn unlimited income with our affiliate program.
Help
-
Q: Are there any setup fees?A:
Subscribing and activating an account with our services is free.
Fees apply to your plan and DID number (!!service_pricing|3!! per month per number plus tax). -
Q: What are your privacy policies ?A:
You can view our privacy policies here.
-
Q: How do I configure my account?A:
Please see our animated guide: support.voicemeup.com/guides/config/Configuration_demo.htm
Please note that this guide is a bit outdated. It is however still very useful to figure out the minimal setup steps required to get up and running.
We recommend using proxy server sip-slb.voicemeup.com for your peer if you are using a PBX.We recommend using proxy server sip-mtl-02.voicemeup.com for your peer if you are using a IP phone or softphone.
-
Q: How can I change the correspondence/email language?A:
To change the correspondence/email language, follow these steps:
- Login to your client account.
- Click on "Account".
- Click on "Account Preferences".
- Click on the tab "Correspondences".
- Select your "Preferred Language", English or Français.
- Click "Save".
-
Q: Can I test your service before signing up?A:
Unfortunately, you must open a VoiceMeUp account to test the service. If you select the "Essential A La Carte" calling plan, it will allow you make outgoing calls and charge you as you go however, the system requires a deposit in order to activate the plan.
No commitment and a 30-day money back guarantee if you are not satisfied (refund of the balance remaining in the account).Please note that we operate on a prepaid basis and you must have funds available to your account in order to make calls.