• Q: How to change the language of the user interface.

    To change the language of the interface, follow these steps:

    1. Login to your client account.
    2. Click on "Account".
    3. Click on "User Preferences".
    4. Select your "Preferred Language"English or Français.
    5. Click "Save".


    1. Login to your client account.
    2. Click on your "Name" or "Avatar" on the top left.
    3. Click on the language displayed to switch from English to French and vice-versa.
  • Q: Are there any setup fees?

    Subscribing and activating an account with our services is free.
    Fees apply to your plan and DID number ($4.30 USD per month per number plus tax).

  • Q: How to change the correspondence/email language.

    To change the correspondence/email language, access your account and follow these steps:

    1. Click on "Account Preferencesin the "Account" section, via the main menu.
    2. Click on the tab "Correspondences".
    3. Select your "Preferred Language", English or Français.
    4. Click "Save".
  • Q: What are our telephone support hours?

    Phone support schedule: 

    Week Day Schedule (Eastern Time)
    Sunday Closed
    Monday 9h00 to 17h00
    Tuesday 9h00 to 17h00
    Wednesday 9h00 to 17h00
    Thursday 9h00 to 17h00
    Friday 9h00 to 15h00
    Saturday Closed


    Phone support number:

    Montreal, Canada +1  (514) 312-7030
    Toll-Free +1 (888) 848-6471


    You can also reach us by email using the following form.

  • Q: What's the difference between regular phone lines and VoIP?

    The major difference between VoIP and regular phone lines is the voice transmission mode.

    While regular phone lines use copper wires to deliver the analog signal, VoIP on the other hand uses Internet based networks to transmit a digital voice signal.

    A traditional phone system transfers analog telephone signals between users using copper wires and Public Branch Exchange (PBX) switching systems.

    VoIP delivers voice signals digitally over Internet-based networks. Because it travels through an IP-based network, VoIP doesn’t rely on traditional telephone lines or telephone service providers like Bell or Rogers, making it a less expensive calling solution.