Help
Showing F.A.Q. 1 to 5 of 16
  • Q: Are there any setup fees?
    A:

    Subscribing and activating an account with our services is free.
    Fees apply to your plan and DID number (!!service_pricing|3!! per month per number plus tax).

  • Q: What are your privacy policies?
    A:

    You can view our privacy policies here.

  • Q: How can I change the correspondence/email language?
    A:

    To change the correspondence/email language, follow these steps:

    1. Login to your client account.
       
    2. Click on "Account".
       
    3. Click on "Account Preferences".
       
    4. Click on the tab "Correspondences".
       
    5. Select your "Preferred Language", English or Français.
       
    6. Click "Save".
  • Q: Can I test your service before signing up?
    A:

    You must open an account (free) to test the service. If you select the "Essential A La Carte" calling plan, it will allow you make outgoing calls and charge you for your usage. You are required to add funds to your account to activate the plan.

    There is no commitment/contract to sign. We offer a 30-day money back guarantee if you are not satisfied (we will refund any remaining unused funds above $5).

    Please note that we operate on a prepaid basis and you must have funds available to your account in order to make calls.
  • Q: What are our telephone support hours?
    A:

    Phone support is available Monday to Friday from 9am to 5pm (Eastern Time) by calling one of the following phone numbers:

    Montreal, Canada  +1 (514) 312-7030
    Toll Free +1 (888) 848-6471


    You can also reach us by email using the following form.