Help
  • Q: Can I test your service before signing up?
    A:

    You must open an account (free) to test the service. If you select the "Essential A La Carte" calling plan, it will allow you make outgoing calls and charge you for your usage. You are required to add funds to your account to activate the plan.

    There is no commitment/contract to sign. We offer a 30-day money back guarantee if you are not satisfied (we will refund any remaining unused funds above $5).

    Please note that we operate on a prepaid basis and you must have funds available to your account in order to make calls.
  • Q: Can you port Vonage numbers?
    A:

    Yes, we can port Vonage numbers, unless it is a number from an area we do not cover.

    We might need to know the LEC name (Local Exchange Carrier) that provides the service to Vonage. You will need to have this information in hand before we can start the process. This can be requested directly to Vonage.

    Do not hesitate to ask us if a specified number is portable by using the following tool.

  • Q: Do we provide residential services?
    A:

    Yes, but the person must have some technical knowledge and be able to follow procedures to configure their phone and router.

  • Q: Do you support faxing using the T.38 protocol?
    A:

    T.38 protocol has been officially supported since 2011-11-15.

    It is therefore possible to increase fax reliability by using a T.38 compatible analog adaptor to connect a physical or virtual fax machine.

    Here is a list of hardware and software that has been officially tested so far:

    Cisco

    • SPA112 / SPA122

    Linksys

    • SPA2102
    • SPA8000

    GrandStream

    • HT286 / HT287

    Digium

    • Asterisk v1.8.x
    • Asterisk v10.x

    Dialogic

    • Brooktrout® Fax Service Provider Software

    There are many other compatible devices out there that we have not officially tested.
    This does not mean that the program or item used is not compatible.

  • Q: Faxing with an analog adapter and fax machine.
    A:

    Faxing has been around for years and most of the protocols were written with the intent of sending those signals over traditional phone circuits using sounds. Those sounds were turned back into data by the receiving fax machine, which expects a constant, steady transmission of data, without any loss.  If there is some loss of data the receiving fax machine will shut down the transmission. 

    The problem is that the codecs used by VoIP Analog Adaptors are designed to compress voice, not the analog signals sent and received by modems.

    In a VoIP Internet world, voice is first converted into packets and then they are sent over the connections that make up our vast Internet. They may take slightly different times to arrive at their destination. In doing so some packets may be discarded, but the end result is that the receiving VoIP device has enough packets to make a clear and understandable conversation. 

    We suggest these settings on a fax machine for faxing over VoIP; slowing the transmission rate down and allowing the machine to continue receiving the transmission even though a few bits of data were lost, then faxing over VoIP can become more consistent. Our suggestions in many cases can resolve issues that prevent faxing over a VoIP connection, but not in all cases.

    G711 or Non-Compressed Codec

    First make sure that your VoIP connection for your line that you fax on is set to G711. This is a non-compressed codec. G729 uses compression and will make the fax fail. If you do not have access to this setting or need assistance please contact us to make sure your connection is set for G711.

    Make the following changes to your fax machine

    • Slow down the transmission speed.  Set the BAUD rate of the fax machine to 9600 bps or even lower (7200 bps would be the next slower setting). 
    • Turn off or disable ECM (error correction mode), a setting, usually defaulted on, that many fax machines have.