VoiceMeUp - Retail and wholesale Corporate VoIP Services for SIP/IAX

To submit your Toll-Free Number(s) port request, please follow the steps in the online form by accessing the "Port Requests" tool and clicking on "New" to initiate your request. 

Please note the following important information when proceeding:

• All Toll-Free numbers in a port request must be with a single RESPORG (Responsible Organization).

• If you also have local phone numbers with that same service provider, it is very important to request Toll-Free Numbers to be transferred BEFORE the Local Numbers.

• The name to write on the form must correspond exactly to what is showing on the invoice. If your company name is inscribed followed by the name of the person responsible for the account, that employee will be the one needed to sign the LOA.

• The address on your form must be the same address as on your invoice. If the invoice has an error, your form must be filled with the same error.

• An invoice of less than 25 days is required to submit a port request.

• Ensure all pages of the invoice are provided and that the following information is legible; Account holder (name and address) as well as all the toll-free numbers to be ported.

• If the toll-free numbers are not showing on the invoice, please contact your service provider requesting an email confirming that the numbers to be ported are associated to your account and provide us with a copy of this email/document.

• Should you have an IP service provider which does not issue invoices, a screen capture of the account information or a letter on a company letterhead may suffice.

Once the porting is completed, it is the clients' responsibility to contact the former service provider to ensure that the ported numbers are no longer being billed.

Please note that there may be a rejection fee for each rejection due to incorrect information provided to us for the portability.

To submit your Local Number(s) port request, please follow the steps in the online form by accessing the "Port Requests" tool and clicking on "New" to initiate your request. 

Things to check BEFORE proceeding:

• If your Internet service is combined with your telephone service, (i.e.: on the same invoice) you MUST contact your service provider and request a dry loop installation to avoid an unintended disconnect of your internet services when the port is completed.
   
• If you also have Toll-Free Numbers pointing to your Local Numbers, you must initiate a port request for the Toll-Free Number(s) BEFORE the Local Number(s).

Please note the following important information when proceeding:

• All Local Numbers provided in a request must come from the same phone service provider (i.e.: on the same invoice).
   
• The address provided MUST BE the service address and not the billing address.
  Warning: It is possible that the service address is different from the address on your invoice.
   
• A recent bill (less than 25 days old) from your present provider is required to submit a port request.

• Ensure that the pages of the invoice provided have at least the following information and that it is legible:
  • Account Holder (name and address) 
  • All telephone numbers on that account
     
• Should you have an IP service provider which does not issue bills, a screen capture of the account information or a letter on a company letterhead will suffice. 

ATTENTION: Charges of $108.80 USD / hour (1 hour minimum) are applicable for any request deemed NOT URGENT.

For every emergency call, a support ticket must be opened in order to notify the appropriate department.
Please follow the link: Client Contact Form.

The primary emergency contact service numbers may be reached 24/7:

If you are unable to reach us by using the primary numbers, the following is a Last Resort emergency contact number:

Most DID Numbers available in our inventory can be activated without any activation fee.

However, there are some exceptions where the cost of acquisition for obtaining DID number incur additional fees.

Here is a list of those distinctions:

• Rare Number, Very Rare Number or Rare Area Code
  Sometimes a specific area code is no longer available for a popular rate center. We pay extra fees to obtain some numbers left, and sometimes even pay for porting existing numbers in order to make those available into our inventory.
   
• Exclusive Region
  A number in an exclusive region for which we must pay order fees which are higher than usual.
   
• Vanity Number
  It is possible to order a vanity number if it is available. Vanity numbers must not have any specific pattern.
   
• Double Digits
  Double Digit numbers should follow one of these patterns: 

NPA-NXX-AABC (ie:514-312-1123)
NPA-NXX-ABBC (ie:819-724-4221)
NPA-NXX-ABCC (ie:416-780-5733)

• Double Digit Pairs
  A Double Digit Pair number can should follow one of these patterns:

NPA-NXX-AABB (ie:819-325-1122)
NPA-NXX-ABBA (ie:418-768-3223)
NPA-NXX-ABAB (ie:450-926-7979)

• Triple Digits
  A Triple Digit number can consist of one of the following patterns:

NPA-NXX-AAAB (ie:212-388-7774)
NPA-NXX-ABBB (ie:306-468-1222)

• Quad Digits
  A Quad Digit number consists of a pattern ending with the same digits:

NPA-NXX-AAAA (ie:905-264-8888)

Please ask our customer service if you would like to know the cost for ordering a special number.

T.38 protocol has been officially supported since 2011-11-15.

It is therefore possible to increase fax reliability by using a T.38 compatible analog adaptor to connect a physical or virtual fax machine.

Here is a list of hardware and software that has been officially tested so far:

Cisco

• SPA112 / SPA122

Linksys

• SPA2102
• SPA8000

GrandStream

• HT286 / HT287

Dialogic

• Brooktrout® Fax Service Provider Software

There are many other compatible devices out there that we have not officially tested.
This does not mean that the program or item used is not compatible.