Monitored reliable equipment and 24/7 emergency service
Qualified and courteous staff available for your convenience
Great benefits for your home office at fraction of the cost
Simple and user-friendly management interface
Wide range of business class VoIP services for your SMB
Help
  • Q: Perform a connection quality test from your computer.
    A:
    Visit the following link for the diagnostic test: http://mcs.VoiceMeUp.com/myspeed/html5
     
    If you have not installed the Visualware BCS plug-in, see the instructions below.
     
    To help you analyze your results, see the last step below for more details.
  • Q: Billing modes and terms
    A:

    All client accounts are initially in "Prepaid" mode. To have a "Postpaid" account, your credit card must be added to your account as well as the automatic withdrawals for a period of six (6) months. After the six (6) months period, your account should read as never having been late for payment. You can request a "Postpaid" account with an overdraft protection (the amount of protection depends on your usage). A deposit is required and will be added back to the account after six (6) months of on time payment. 

    Prepaid Mode - Pay as you go (the account should always have funds).

    A "Prepaid" account must always have a positive balance at all times that covers the current month and the next month fees. The billing period is the first of every month and covers the amount for your telephone numbers (DID'S) from the previous month. Also, on the first of the month, we apply the charges for renewable services (certain plans only) for the current month.

    If your total monthly bill is $40, your account should always have a minimum of $80 to cover your current month fees of $40 and your next month fees of $40. 

    Postpaid Mode - Pay your bill when the invoice has been received.

    An account in "Postpaid" status is billed the first of every month. The amount due reflects the invoice emitted for the previous month's usage and must be paid in full according to the terms on your account (NET10; NET15) which means you have a maximum of either 10 or 15 days to pay your bill without being considered late. 

  • Q: Service Codes - N11
    A:

    Here is a list of all service numbers supported or not-supported by our services:

    N11 Services Numbers

    CODE DESCRIPTION CANADA UNITED-STATES FEE
    211
    		 Community services All provinces Not supported $0.65 USD per call
    311
    		 Municipal government services, non-emergency All provinces Not supported $0.65 USD per call
    411
    		 Directory assistance All provinces All states $1.50 USD per call
    511
    		 Traffic or police non-emergency services All provinces Not supported $0.65 USD per call
    611
    		 VoiceMeUp Customer Service All provinces All states Free
    711
    		 e911 Provisioning Testing number All provinces All states Free
    811
    		 HealthLink Access Line All provinces Not available $0.65 USD per call
    811
    		 Call before you dig Not available All states $0.65 USD per call
    911 e911 Emergency Service
    Use 711 to test the phone line.

    IMPORTANT
    Do not dial 911 unless you have a real emergency.
         		 All provinces All states Provisionned DID:
    Free

    Unprovisiionned DID:
    $82.70 USD per call
    988 Suicide Prevention Service All provinces All states $0.65 USD per call
  • Q: Can you port Vonage numbers?
    A:

    Yes, we can port Vonage numbers, unless it is a number from an area we do not cover.

    We might need to know the LEC name (Local Exchange Carrier) that provides the service to Vonage. You will need to have this information in hand before we can start the process. This can be requested directly to Vonage.

    Do not hesitate to ask us if a specified number is portable by using the following tool.

  • Q: How do I enable the Virtual Fax service on my DID number?
    A:

    You need to have a fax profile in your account prior to activating the service on your DID.
    If you need to create your fax profile, follow the steps here.

    If you already have a fax profile, follow the steps below to assign a DID number to your fax:

    1. From your account, access "DID Numbers" in the "Services" section, via the main menu.
       
    2. Click the "Edit" button next to the DID you want to use for faxes.
       
    3. In the Available Options, under Applications, check the "Virtual Fax".
       
    4. In the new tab Virtual Fax displayed, select the appropriate fax profile from the drop-down menu.
       
    5. Click "Save".