VoiceMeUp - Retail and wholesale Corporate VoIP Services for SIP/IAX

Most DID Numbers available in our inventory can be activated without any activation fee.

However, there are some exceptions where the cost of acquisition for obtaining DID number incur additional fees.

Here is a list of those distinctions:

• Rare Number, Very Rare Number or Rare Area Code
  Sometimes a specific area code is no longer available for a popular rate center. We pay extra fees to obtain some numbers left, and sometimes even pay for porting existing numbers in order to make those available into our inventory.
   
• Exclusive Region
  A number in an exclusive region for which we must pay order fees which are higher than usual.
   
• Vanity Number
  It is possible to order a vanity number if it is available. Vanity numbers must not have any specific pattern.
   
• Double Digits
  Double Digit numbers should follow one of these patterns: 

NPA-NXX-AABC (ie:514-312-1123)
NPA-NXX-ABBC (ie:819-724-4221)
NPA-NXX-ABCC (ie:416-780-5733)

• Double Digit Pairs
  A Double Digit Pair number can should follow one of these patterns:

NPA-NXX-AABB (ie:819-325-1122)
NPA-NXX-ABBA (ie:418-768-3223)
NPA-NXX-ABAB (ie:450-926-7979)

• Triple Digits
  A Triple Digit number can consist of one of the following patterns:

NPA-NXX-AAAB (ie:212-388-7774)
NPA-NXX-ABBB (ie:306-468-1222)

• Quad Digits
  A Quad Digit number consists of a pattern ending with the same digits:

NPA-NXX-AAAA (ie:905-264-8888)

Please ask our customer service if you would like to know the cost for ordering a special number.

T.38 protocol has been officially supported since 2011-11-15.

It is therefore possible to increase fax reliability by using a T.38 compatible analog adaptor to connect a physical or virtual fax machine.

Here is a list of hardware and software that has been officially tested so far:

Cisco

• SPA112 / SPA122

Linksys

• SPA2102
• SPA8000

GrandStream

• HT286 / HT287

Dialogic

• Brooktrout® Fax Service Provider Software

There are many other compatible devices out there that we have not officially tested.
This does not mean that the program or item used is not compatible.

All client accounts are initially in "Prepaid" mode. To have a "Postpaid" account, your credit card must be added to your account as well as the automatic withdrawals for a period of six (6) months. After the six (6) months period, your account should read as never having been late for payment. You can request a "Postpaid" account with an overdraft protection (the amount of protection depends on your usage). A deposit is required and will be added back to the account after six (6) months of on time payment. 

Prepaid Mode - Pay as you go (the account should always have funds).

A "Prepaid" account must always have a positive balance at all times that covers the current month and the next month fees. The billing period is the first of every month and covers the amount for your telephone numbers (DID'S) from the previous month. Also, on the first of the month, we apply the charges for renewable services (certain plans only) for the current month.

If your total monthly bill is $40, your account should always have a minimum of $80 to cover your current month fees of $40 and your next month fees of $40. 

Postpaid Mode - Pay your bill when the invoice has been received.

An account in "Postpaid" status is billed the first of every month. The amount due reflects the invoice emitted for the previous month's usage and must be paid in full according to the terms on your account (NET10; NET15) which means you have a maximum of either 10 or 15 days to pay your bill without being considered late. 

Here is a list of all service numbers supported or not-supported by our services:

N11 Services Numbers