Help
Showing F.A.Q. 11 to 15 of 16
  • Q: Do you support faxing using the T.38 protocol?
    A:

    T.38 protocol has been officially supported since 2011-11-15.

    It is therefore possible to increase fax reliability by using a T.38 compatible analog adaptor to connect a physical or virtual fax machine.

    Here is a list of hardware and software that has been officially tested so far:

    Cisco

    • SPA112 / SPA122

    Linksys

    • SPA2102
    • SPA8000

    GrandStream

    • HT286 / HT287

    Digium

    • Asterisk v1.8.x
    • Asterisk v10.x

    Dialogic

    • Brooktrout® Fax Service Provider Software

    There are many other compatible devices out there that we have not officially tested.
    This does not mean that the program or item used is not compatible.

  • Q: Perform a connection quality test from your computer.
    A:
    Visit the following link for the diagnostic test: http://mcs.voicemeup.com/myspeed/html5
     
    If you have not installed the Visualware BCS plug-in, see the instructions below.
     
    To help you analyze your results, see the last step below for more details.
  • Q: Service Codes - N11
    A:

    Here is a list of all service numbers supported or not-supported by our services:

    N11 Services Numbers

    CODE DESCRIPTION CANADA UNITED-STATES FEE
    211
    Community services Alberta
    Nova Scotia
    Ontario
    Quebec
    Not-supported !!service_pricing|135!! per call
    311
    Municipal government services, non-emergency Alberta
    British Columbia
    Manitoba
    Nova Scotia
    Ontario
    Quebec
    Not-suported !!service_pricing|135!! per call
     
    411
    Directory assistance Available everywhere Available everywhere !!service_pricing|108!! per call
    511
    Traffic or police non-emergency services Alberta
    British Columbia
    Manitoba
    New Brunswick
    Nova Scotia
    Ontario
    Prince Edward Island
    Quebec
    Saskatchewan
    Yukon
    Not-supported !!service_pricing|135!! per call
    611
    !!brand_brand_name!! Customer Service Available everywhere Available everywhere Free
    711
    e911 Provisionning Testing number Available everywhere Available everywhere Free
    811
    HealthLink Access Line All of Canada, except Nunavut N/A !!service_pricing|135!! per call
    811
    Call before you dig N/A Available everywhere !!service_pricing|135!! per call
    911 e911 Emergency Service
    Use 711 to test the phone line.

    IMPORTANT
    Do not dial 911 unless you have a real emergency.

     
    Available everywhere Available everywhere Provisionned DID:
    Free

    Unprovisiionned DID:
    !!service_pricing|53!! per call
  • Q: Can I test your service before signing up?
    A:

    You must open an account (free) to test the service. If you select the "Essential A La Carte" calling plan, it will allow you make outgoing calls and charge you for your usage. You are required to add funds to your account to activate the plan.

    There is no commitment/contract to sign. We offer a 30-day money back guarantee if you are not satisfied (we will refund any remaining unused funds above $5).

    Please note that we operate on a prepaid basis and you must have funds available to your account in order to make calls.
  • Q: Do we provide residential services?
    A:

    Yes, but the person must have some technical knowledge and be able to follow procedures to configure their phone and router.