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Showing F.A.Q. 6 to 6 of 6
  • Q: Adding a virtual attendant / IVR
    A:

    What is an interactive virtual attendant?
    An Interactive virtual attendant allows customers to interact with a company’s automated host system via a telephone keypad and connects customers to the right department or representatives. 

    Please make sure the following prerequisites have been done:

    • You have recorded media files available in your account. [ See FAQ ] 
    • We highly suggest you plan your IVR call flow in advance and have our team review it for you.

    To add a virtual attendant / IVR, access your account and follow these steps:

    1. Access "Virtual Attendant / IVR" in the "PBX Cloud" section, via the main menu.
       
    2. Click on the "New" button. You will be prompted to accept the charges, if applicable.
       
    3. Insert a "Friendly Name" to label your new entry.
       
    4. Select a "Sub-Account", if applicable.
       
    5. Follow the steps below to configure the IVR: