Qualified and courteous staff available for your convenience
Wide range of business class VoIP services for your SMB
Monitored reliable equipment and 24/7 emergency service
Great benefits for your home office at fraction of the cost
Simple and user-friendly management interface
Help
  • Q: Hosted PBX versus local PBX?
    A:

    A local PBX will usually give you more flexibility than a hosted PBX.

    However, a hosted PBX can make your life much easier in many ways:

    • No costly hardware and software installation or maintenance
    • Fast recovery in case of any disaster at your work place
    • No need for any in-house technician
    • Available from anywhere
  • Q: What are your privacy policies?
    A:

    You can view our privacy policies here.

  • Q: Perform a connection quality test from a mobile device.
    A:

    You will need to download the mobile application "MyConnection by Visualware".

    myconnection ios app store  myconnection android play store

    The mobile application allows you to do the test on a cell phone for both a Wi-Fi connection or on a LTE/4G connection.

    The screenshots provided are for an Android phone.
    Steps include iOS specifications.
  • Q: Emergency Contact Service
    A:
    IMPORTANT 
    It is important to know your Account ID and PIN Code otherwise, you will not be able to use the emergency contact service.

    Your Account ID
    Your PIN Code  

    ATTENTION: Charges of $108.80 USD / hour (1 hour minimum) are applicable for any request deemed NOT URGENT.

    For every emergency call, a support ticket must be opened in order to notify the appropriate department.
    Please follow the link: Client Contact Form.

    The primary emergency contact service numbers may be reached 24/7:

    VoiceMeUp Service Dial 611 Option 1 then 5
    Montreal, Canada +1 (514) 317-9999 Option 1 then 5
    Quebec, Canada +1 (418) 266-7325 Option 1 then 5
    Toll-free (North America) +1 (888) 848-6471 Option 1 then 5

     

    If you are unable to reach us by using the primary numbers, the following is a Last Resort emergency contact number:

    Last resort : +1 (888) 638-8999
  • Q: Do you support faxing using the T.38 protocol?
    A:

    T.38 protocol has been officially supported since 2011-11-15.

    It is therefore possible to increase fax reliability by using a T.38 compatible analog adaptor to connect a physical or virtual fax machine.

    Here is a list of hardware and software that has been officially tested so far:

    Cisco

    • SPA112 / SPA122

    Linksys

    • SPA2102
    • SPA8000

    GrandStream

    • HT286 / HT287

    Dialogic

    • Brooktrout® Fax Service Provider Software

    There are many other compatible devices out there that we have not officially tested.
    This does not mean that the program or item used is not compatible.