VoiceMeUp - Retail and wholesale Corporate VoIP Services for SIP/IAX

Yes, we can port Vonage numbers, unless it is a number from an area we do not cover.

We might need to know the LEC name (Local Exchange Carrier) that provides the service to Vonage. You will need to have this information in hand before we can start the process. This can be requested directly to Vonage.

Do not hesitate to ask us if a specified number is portable by using the following tool.

You need to have a fax profile in your account prior to activating the service on your DID.
If you need to create your fax profile, follow the steps here.

If you already have a fax profile, follow the steps below to assign a DID number to your fax:

1. From your account, access "DID Numbers" in the "Services" section, via the main menu.
    
2. Click the "Edit" button next to the DID you want to use for faxes.
    
3. In the Available Options, under Applications, check the "Virtual Fax".
    
4. In the new tab Virtual Fax displayed, select the appropriate fax profile from the drop-down menu.
    
5. Click "Save".

You must open an account (free) to test the service. If you select the "Essential A La Carte" calling plan, it will allow you to make outgoing calls and charge you for your usage. You are required to add funds to your account to activate the plan.

There is no commitment/contract to sign. We offer a 30-day money-back guarantee if you are not satisfied (we will refund any remaining unused funds above $5).

All phone numbers purchased or ported with us remains the sole property of the customer unless you cancel it.

When porting numbers, we are required to identify the owner of the account and/or phone numbers to avoid fraudulent activity. You are required to provide the owner name.

Be sure to contact our team to advise us of any steps taken to move in or out of your phone numbers. Also make sure that your account balance has the necessary funds to allow for the porting process.

Please make sure the following prerequisite have been done:

1. A fax profile has been created and configured [ See FAQ ]

A - Add your email to the "Allowed email addresses"

1. Login to your client account.
    
2. Access "Virtual Fax" in the "Services" section, via the main menu.
    
3. Click on the "Modify" button on the profile you wish to edit.
    
4. Click on the tab "Outbound".
    
5. Enter your email in the "Email address" box to the right of the screen.
    
6. Click "Add to list".
   If you want to authorize the whole company domain, you can use the following format: *@domain.com.
    
7. Click "Save".
    

B - Sending a fax from your email

1. Open your email client.
    
2. Click "New" to create an email.
    
3. In the "To" enter the number of your recipient using the following format:
   
   REPLACE_WITH_FAX_NUMBER@fax.voicemeup.com
   
   For 1 recipient: 15553219876@fax.voicemeup.com
   For multi-recipient: 15553219876@fax.voicemeup.com,14383219876@fax.voicemeup.com
    
4. Insert your attachment and/or write an email.
    
5. When done, click on "Send" to send your email to the fax (i.e. Mail2Fax).
    

C- Validate that your fax was sent

1. Login to your client account.
    
2. Access "Fax Transmissions" in the History" section, via the main menu.
   The list displays the current month's transmissions and their status.