Simple and user-friendly management interface
Great benefits for your home office at fraction of the cost
Monitored reliable equipment and 24/7 emergency service
Qualified and courteous staff available for your convenience
Wide range of business class VoIP services for your SMB
Help
Showing F.A.Q. 1 to 5 of 47
  • Q: Security Practices for Virtual Fax Services
    A:

    Virtual Fax services follow the following standards for security purposes:

    1. Sending and Receiving Faxes
      • Web portal and mail service are SSL encrypted (SSL TLS 1.2).
         
    2. Storing Faxes
      • Data is stored in Two Tier3 data centers located in Montreal, Quebec (Canada).
      • The equipment is privately owned and not shared equipment.
      • Services are privately managed. We do not use any third party for our fax services.
         
    3. Accessing Faxes
      • We are PCI-compliant for access to data storage on our network. [ See PCI Certificate ]
      • Client access to their accounts uses two-factor authentication with permission based access, which can be customized individually for your staff.
  • Q: How to change the language of the user interface.
    A:

    To change the language of the interface, follow these steps:

    1. Login to your client account.
       
    2. Click on "Account".
       
    3. Click on "User Preferences".
       
    4. Select your "Preferred Language", English or Français.
       
    5. Click "Save".

    OR

    1. Login to your client account.
       
    2. Click on your "Name" or "Avatar" on the top left.
       
    3. Click on the language displayed to switch from English to French and vice-versa.
  • Q: Can I activate a DISA?
    A:
    Yes, it's possible to have a DISA added to your current IVR, or one can be created only for this service.

    What is a DISA? 
     

    Dial-In System Access (DISA) is a system feature which allows a user to access the phone system from external sources.

    This feature allows the caller (for example, on a cellphone) to connect into the company phone system and make outbound calls. The caller dials the company number, then select the option with DISA capabilities (preferably a hidden option) and then provides the security PIN. This allows the caller to access the available company services like international calling, all the while keeping their personal phone number private.

     

  • Q: Can I change the default music for the music on hold?
    A:

    Yes, it is possible to change the default music on hold (MOH).

    If you DO NOT have an IVR (Virtual Attendant)

    A- Upload your Media File

    1. Login to your client account.
    2. Click on "Media Manager" in the "Cloud PBX" section, via the main menu.
    3. Click on "Add a file" to upload your media file.

    B- Add file to Music on Hold Profile

    1. Click on "Music on Hold" in the "Cloud PBX" section, via the main menu.
    2. You can create a new profile or edit a profile.
    3. Add the media file to the profile, via the Music list box.
    4. Click on "Save".

    C- Set your Music on hold default

    1. Click on "Global Settings" in the "Services" section, via the main menu.
    2. Click on the "Miscellaneous" tab.
    3. Select the Music on hold profile for the newly created profile.
    4. Click on "Save".

    If you HAVE an IVR (Virtual Attendant)

    1. Login to your client account.
    2. Create a Music on Hold profile (see Point B above).
    3. Add your media files (see point A above).
    4. Contact us via the contact form, so we can assist you for the next steps.
  • Q: Configure a DISA in an IVR
    A:

    To add a DISA, create a virtual attendant / IVR, access your account and follow these steps:

    1. Access "Virtual Attendant / IVR" in the "Cloud PBX" section, via the main menu.
       
    2. Click on the "New" button. You will be prompted to accept the charges, if applicable.
       
    3. Insert a "Friendly Name" to label your new entry.
       
    4. Select a "Sub-Account", if applicable.
       
    5. In the Structure tab, select the "Root Menu".
       
    6. Click on "+ Option" to create a new option. You will be prompted to provide the New Option sequence you want to create.
      For security purposes, we recommend a 3-digit non-sequential number. 
       
    7. Set the Status to "Online".
       
    8. In the Condition, provide an "
      For security reasons and to avoid call fraud, we recommend providing a 4-digit PIN.
       
    9. In the Execution, provide the following:
      • The "
      • The "
        If left blank, the default CallerID Name and/or Number will be displayed.
         
    10. In the Local Extension, enter "777" and hit space.
      This is the hidden extension to activate the DISA feature.
       
    11. Click on "Save". 

    This option can also be added to an existing IVR.