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Showing F.A.Q. 21 to 25 of 49
  • Q: Mail2Fax (Email to Fax) - Customizing your cover page
    A:

    Here are the information you can customize in the cover page when sending faxes by email:

    • Name and address of origin
      Name and address of the default profile
       
    • Name and address of the destination (TO)
      First Name/Last Name (if using address book) and/or fax number 
       
    • Subject
      Email subject
       
    • Content
      Text or HTML content
       
    • CC and BCC 
      Ignored when sending multiple faxes, but not for email
       
    • Priority
      Ignored for the moment

    You can also deactivate the cover page in your fax profile. In this case, only the email attachments will be sent to the fax.

  • Q: What are our telephone support hours?
    A:

    Phone support schedule: 

    Week Day Schedule (Eastern Time)
    Sunday Closed
    Monday 9h00 to 17h00
    Tuesday 9h00 to 17h00
    Wednesday 9h00 to 17h00
    Thursday 9h00 to 17h00
    Friday 9h00 to 15h00
    Saturday Closed

     

    Phone support number:

    Montreal, Canada +1  (514) 312-7030
    Toll-Free +1 (888) 848-6471

     

    You can also reach us by email using the following form.

  • Q: What's the difference between regular phone lines and VoIP?
    A:

    The major difference between VoIP and regular phone lines is the voice transmission mode.

    While regular phone lines use copper wires to deliver the analog signal, VoIP on the other hand uses Internet based networks to transmit a digital voice signal.

    A traditional phone system transfers analog telephone signals between users using copper wires and Public Branch Exchange (PBX) switching systems. 

    VoIP delivers voice signals digitally over Internet-based networks. Because it travels through an IP-based network, VoIP doesn’t rely on traditional telephone lines or telephone service providers like Bell or Rogers, making it a less expensive calling solution.

  • Q: Hosted PBX versus local PBX?
    A:

    A local PBX will usually give you more flexibility than a hosted PBX.

    However, a hosted PBX can make your life much easier in many ways:

    • No costly hardware and software installation or maintenance
    • Fast recovery in case of any disaster at your work place
    • No need for any in-house technician
    • Available from anywhere
  • Q: What are your privacy policies?
    A:

    You can view our privacy policies here.