- Free Virtual PBXConnect your hardware phones and
softphone together at no extra cost. - SIP / IAX Trunking for PBXConnect your Software PBX to our
platform for your communications. - Wholesale VoIPBenefit from our reliable platform and
competitive rates for a large volume. - Affiliates & Referral ProgramPartner with us to earn unlimited income with our affiliate program.
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Q: Do you offer any sort of Interactive Voice Response service (IVR)?A:
Yes we do! The Virtual Attendant service will allow all your employees to be reachable at any time on their phone.
Although human intervention remains the best choice for greeting your callers, with the help of a few personalized recordings, this service allows you to reduce this load, filter calls at the source and even route calls outside of office hours. -
Q: How to change the correspondence/email language.A:
To change the correspondence/email language, access your account and follow these steps:
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Click on "Account Preferences" in the "Account" section, via the main menu.
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Click on the tab "Correspondences".
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Select your "Preferred Language", English or Français.
- Click "Save".
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Click on "Account Preferences" in the "Account" section, via the main menu.
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Q: Mail2Fax (Email to Fax) - Supported type fileA:
Here's all the currently supported file formats using our Mail2Fax service:
Cover page (embedded in email body):
The email body can be either HTML or PLAIN TEXT
- JPG/JPEG - Image in JPEG format
- BMP - Image in Bitmap format
- GIF - Image in Graphic Interchange Format
- PNG - Image in Portable Network Graphics format
File attachments:
- PDF - Adobe Acrobat file
- TXT - Text file
- JPG/JPEG - Image in JPEG format
- BMP - Image in Bitmap format
- GIF - Image in Graphic Interchange Format
- PNG - Image in Portable Network Graphics format
- HTML - Hypertext file
- TIF/TIFF - Image of TIFF file format
- DOC/DOCX - Microsoft Word file
- XLS/XLSX - Microsoft Excel file
IMPORTANT- There is no limit to the number of files you can include as attachments to your email.
- There is a total limit of 30 Megabytes for the size of the email, with a limit of 150 pages.
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Q: Mail2Fax (Email to Fax) - Customizing your cover pageA:
Here are the information you can customize in the cover page when sending faxes by email:
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Name and address of origin
Name and address of the default profile
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Name and address of the destination (TO)
First Name/Last Name (if using address book) and/or fax number
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Subject
Email subject
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Content
Text or HTML content
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CC and BCC
Ignored when sending multiple faxes, but not for email
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Priority
Ignored for the moment
You can also deactivate the cover page in your fax profile. In this case, only the email attachments will be sent to the fax. -
Name and address of origin
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Q: What are our telephone support hours?A:
Phone support schedule:
Week Day Schedule (Eastern Time) Sunday Closed Monday 9h00 to 17h00 Tuesday 9h00 to 17h00 Wednesday 9h00 to 17h00 Thursday 9h00 to 17h00 Friday 9h00 to 15h00 Saturday Closed Phone support number:
Montreal, Canada +1 (514) 312-7030 Toll-Free +1 (888) 848-6471 You can also reach us by email using the following form.