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Showing F.A.Q. 6 to 10 of 47
  • Q: Dialing a Toll-free from Toll-free Caller ID Number
    A:

    Calls and faxes to a Toll-free destination from a Toll-free Caller ID Number can fail since some Toll-free destinations do not accept calls coming from outside Canada and U.S.A. or a particular region.

    Since your Toll-free CallerID Number is not recognized as being a valid number by the provider of the destination number, the call is being refused.

    You must use a local CallerID Number if you are encountering issues with fax delivery or call routing to a Toll-free destination.

  • Q: Mobile service providers who support displaying the Caller ID Name.
    A:
    Very few mobile service providers support passing custom Caller ID Name for calls coming from VoIP providers. 
     
    Here is the list of providers that currently supports the Caller ID Name functionality:
     
    Fido: Yes (optional feature)
    Rogers: Yes
    Telus: Yes
    Bell: No
    Chatr: No
    Fizz: No
    Koodoo: No
    Videotron: No
    Virgin: No
    IMPORTANT
    In order to send valid Caller ID Name information, Caller ID Name must not include any special characters other than letters, numbers and spaces. Characters like hyphen (dash) "-" are not always supported by receiving carriers.
  • Q: NANP destinations considered international calling (exceptions).
    A:

    There are a few destinations that are considered international calling even though they are part of North American Number Plan (NANP).

    Here is a list of those destinations and their associated countries:

    Country State / Province Dialing Prefix Geographic
    American Samoa -- 1684 Pacific
    Anguilla -- 1264 Caribbean/Atlantic
    Antigua and Barbuda -- 1268 Caribbean/Atlantic
    Bahamas -- 1242 Caribbean/Atlantic
    Barbados -- 1246 Caribbean/Atlantic
    Bermuda -- 1441 Caribbean/Atlantic
    British Virgin Island -- 1284 Caribbean/Atlantic
    Canada Northwest Territories 1867 Nordic
    Canada Nunavut 1867 Nordic
    Canada Yukon 1867 Nordic
    Cayman Islands -- 1345 Caribbean/Atlantic
    Dominica -- 1767 Caribbean/Atlantic
    Dominican Republic -- 1809 Caribbean/Atlantic
    Dominican Republic -- 1829 Caribbean/Atlantic
    Dominican Republic -- 1849 Caribbean/Atlantic
    Grenada -- 1473 Caribbean/Atlantic
    Guam -- 1671 Pacific
    Jamaica -- 1876 Caribbean/Atlantic
    Montserrat -- 1664 Caribbean/Atlantic
    Northern Mariana Islands -- 1670 Pacific
    Puerto Rico -- 1787 Caribbean/Atlantic
    Sint Maarten -- 1721 Caribbean/Atlantic
    Saint Kitts and Nevis -- 1869 Caribbean/Atlantic
    Saint Lucia -- 1758 Caribbean/Atlantic
    Saint Vincent and the Grenadines -- 1784 Caribbean/Atlantic
    Trinidad and Tobago -- 1868 Caribbean/Atlantic
    Turks and Caicos Islands -- 1649 Caribbean/Atlantic
    United States of America Alaska 1907 Nordic
    United States of America Hawaii 1808 Pacific
    United States Virgin Islands -- 1340 Caribbean/Atlantic
  • Q: What happens to the services associated with a DID number being ported?
    A:

    1. Any cascade or sequential routing must be disabled prior to initiating portability. If not, please provide us with exact instructions for each phone number that is a member of this feature (carry or disconnect the number(s) in question).

    2. If your telephone service is coupled to an Internet service ADSL, a dry line has to be ready before beginning a portability.

    3. If your current supplier is a VoIP provider or a telephone provider, you will have to supply us with the LEC (Premise Exchanges Quarryman) associated with the telephone number(s). Contact your current provider so that they may confirm this information.

    4. If the phone number is associated with a cellular telephone service, please provide us with your account number, including your current provider information.

    5. Any attempt of portability with a "failed" portability is subject to a rejection charge for each of the numbers in question.

    6. Numbers must be active during the process. If not, the porting request will be rejected.

    7. For a local number, you must provide the service address, if the service address is different from the billing address on your invoice.

  • Q: How to access a Voice Mailbox via the dialcode?
    A:

    There are many ways to access a Voice Mailbox, each with specific behaviors.

    Code Purpose Description
    98XXXXXX Direct Access to Voicemail (User Mode) Dial 9 8 followed by a 4 to 6 digits Mailbox Number to access specific mailbox
    *XXXX Direct Access to Voicemail (User Mode) Dial * followed by a 4 digits Local Extension with to go directly to that Extension's mailbox
     
    *98 Access to Mailbox System (Admin Mode) Dial * 9 8 to access Mailbox System for Mailbox administration
    *98XXXXXX Direct Access to Voicemail (Admin Mode) Dial * 9 8 followed by a 4 to 6 digits Mailbox Number to access specific mailbox's administration menu

    Note

    Your Mailbox Number can be found in the Voice Mailboxes section.